Roche Diabetes Care notified customers of a software bug that could lead to patient data mismatches on its RocheDiabetes Care platform.
The RocheDiabetes Care platform offers a browser-based solution for visualizing and analyzing relevant therapy information. That could include glucose values, insulin, nutrition and activity data, helping to make treatment decisions for patients with diabetes.
However, Roche says that it identified a potential issue with the release of the V2.10.1 software on April 27, 2024. It found the potential for patient data mismatch to happen from one patient displayed in the profile of another patient as the need to refresh the page was not prompted and previously rendered patient data were displayed.
Physicians may not have immediately been able to detect the issue, which could lead to an inappropriate therapy recommendation. Potential consequences could particularly affect those on insulin therapy. Those consequences could include severe hypoglycemia.
The company issued a bug fix through a cloud-based software update (v2.10.3) on May 14. Since the company resolved the issue via the cloud, the notice requires no action from customers themselves to address it. They have access to the latest software version whenever they log into the RocheDiabetes Care platform.
“At Roche Diabetes Care, our utmost priority is ensuring the highest quality of our products and services. We are committed to keeping you well-informed about any potential issues that may arise,” the company’s notice says.
